Privacy Policy

# Privacy Policy

**Last updated: June 30, 2026**

The Daylight Frame™ (“we”, “us”, “our”) operates this online store and website, including related content, features, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

## Personal Information We Collect

Depending on how you use our Services, we may collect the following categories of personal information:

* **Contact information:** name, email address, phone number, billing address, and shipping address.
* **Order and transaction information:** products viewed, added to cart, purchased, returned, exchanged, or cancelled, along with order history and transaction details.
* **Payment information:** payment method, payment confirmation, and related payment details. Payment card information is generally processed by our payment providers and Shopify.
* **Account information:** account login details, preferences, and settings, where you choose to create an account.
* **Customer communications:** information you provide when contacting customer support, submitting an inquiry, leaving a review, or communicating with us.
* **Device and technical information:** IP address, browser type, device identifiers, operating system, and network information.
* **Usage information:** how you interact with and navigate our website, including pages viewed, time spent on pages, and actions taken on the Services.

## How We Collect Personal Information

We may collect personal information:

* Directly from you when you place an order, contact us, sign up for marketing, create an account, submit a review, or otherwise provide information to us.
* Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.
* From service providers that help us operate our store, process payments, fulfil orders, deliver products, provide customer support, analyse website activity, or market our products.
* From advertising, social-media, and business partners where permitted by law.

## How We Use Personal Information

We may use your personal information to:

* Process payments, confirm orders, fulfil purchases, arrange delivery, and manage returns or exchanges.
* Provide customer support and respond to your questions or requests.
* Send order confirmations, shipping updates, tracking details, account notifications, and other service-related communications.
* Personalise and improve our website, products, services, and customer experience.
* Prevent fraud, misuse, security incidents, or unlawful activity.
* Comply with legal obligations and enforce our policies and terms.
* Send marketing communications where permitted by law, including promotional emails and advertisements for our products.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email. You may still receive essential service messages relating to orders, payments, returns, or account activity.

## Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember preferences, understand website activity, improve performance, and help deliver relevant advertising.

Some advertising and analytics providers may collect information about your use of our website and other websites over time. Depending on your location, this may be considered targeted advertising or “sharing” of personal information under applicable privacy laws.

Where available, you can manage cookie preferences through the cookie banner or privacy controls on our website. You can also adjust your browser settings to limit certain cookies, although this may affect website functionality.

## How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

* **Shopify**, which hosts our store and supports checkout and other store functions.
* Payment processors, banks, and fraud-prevention providers.
* Fulfilment partners, suppliers, shipping carriers, and tracking providers.
* Customer-support, email, review, analytics, advertising, and technology providers.
* Professional advisers, insurers, auditors, and legal authorities where necessary.
* Other parties where you direct us to share information or provide consent.

We do not sell personal information for money. However, certain uses of cookies, advertising pixels, or similar technologies may be considered “sharing” or targeted advertising under some privacy laws.

We may also disclose information where required to comply with law, enforce our rights or policies, investigate fraud or security issues, or protect the safety and rights of our customers, business, or others.

## Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process personal information in order to provide, maintain, and improve the Services, process orders, support checkout, and help protect the store from fraud and security risks.

Information you provide through our website may be shared with Shopify and with service providers that help Shopify provide its services. Shopify’s handling of personal information is governed by its own privacy practices.

## Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil orders, meet legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

We use reasonable safeguards intended to protect personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive personal information through unsecured communication channels.

## Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it where required.

## Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

* Request access to personal information we hold about you.
* Request correction of inaccurate personal information.
* Request deletion of personal information, subject to legal exceptions.
* Request a copy of your personal information in a portable format.
* Opt out of certain targeted advertising or sharing of information.
* Withdraw consent where processing is based on consent.
* Object to or restrict certain processing activities where applicable.

To exercise a privacy right, contact us using the email address below. We may need to verify your identity before completing your request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

## International Transfers

Your personal information may be processed, stored, or transferred outside the country where you live, including in countries where our service providers, fulfilment partners, Shopify, or technology providers operate.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.

## Third-Party Links

Our website may contain links to third-party websites, social-media platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, products, services, or legal obligations.

Any updated version will be posted on this page with a revised “Last updated” date.

## Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle personal information, please contact us at:

Email: info@everelli.com

For privacy-law purposes, The Daylight Frame™ is the controller of personal information collected through this website, unless otherwise stated.